Subscription Terms

These Subscription Terms form an agreement between you and Tranquiliva, the service provider identified in our General Terms. They apply when you start, renew or use a paid Tranquiliva Premium subscription.

Our General Terms, Privacy Policy, Safety Promise and any plan details shown at checkout also apply. If these Subscription Terms conflict with the General Terms on a billing or subscription point, these Subscription Terms control that point.

You accept these terms electronically when you select the agreement checkbox and complete the checkout process. Save a copy for your records.

You must have a Tranquiliva account and provide accurate account and billing information. You must be legally able to enter this agreement. If local law requires a parent or guardian to approve your purchase, that person must complete or authorise the subscription.

• Use a payment method you are authorised to use.
• Keep your account credentials private.
• Tell us promptly if you believe a subscription was created without permission.
• Do not share or resell Premium access unless a specific plan permits it.

Tranquiliva may offer monthly, annual or promotional Premium plans. The checkout page shows the billing period, price, currency, features and amount due before you approve payment.

Premium features may include deeper mood insights, extended AI reflection, offline resources and additional CauseCanvas exports. The exact features included in your plan appear on the subscription and checkout pages.

Prices are shown in Ghana cedis unless checkout states otherwise. Any applicable tax, payment-provider charge or other fee will be shown before you approve the payment where required.

Payments are processed by Paystack and participating banks, card networks or mobile-money providers. By subscribing, you authorise Tranquiliva and its payment processor to charge the amount shown at checkout and to use the resulting payment authorisation for future renewals until you cancel.

• Premium activates only after our server verifies a successful payment.
• A browser redirect, debit alert or screenshot is not final proof that payment settled.
• We may receive a transaction reference, payment status and limited masked payment metadata.
• Tranquiliva does not ask for or store your full card number, CVV, MoMo PIN or one-time payment code on its checkout page.

Paystack’s separate privacy and service terms apply to its processing of your payment details.

You may cancel Premium from Subscription settings. If self-service cancellation is unavailable, contact billing support through our support form.

1. Cancel before renewal. Submit cancellation before the renewal date shown in your account.
2. Keep the confirmation. Your account should show that renewal is off. Save any cancellation message.
3. Use remaining access. Unless we state otherwise or applicable law requires a different result, Premium continues until the end of the paid billing period.
4. No next charge. We will not request the next renewal after a valid cancellation takes effect.

Except where applicable law requires otherwise, a completed subscription payment is generally not refundable merely because you did not use Premium or changed your mind after Premium access began.

We will review refund requests involving:

• a duplicate charge;
• an incorrect amount;
• a renewal processed after a valid, timely cancellation;
• Premium access that was not delivered after payment was verified and we could not fix the problem within a reasonable time; or
• another situation where Ghanaian law requires a refund.

Send the transaction reference and receipt through billing support. Do not send your full card number, CVV, MoMo PIN or one-time code. Approved refunds are normally returned through the original payment route. Timing depends on Paystack, the mobile-money provider, card network and your bank.

Nothing in these terms removes any refund, reversal or chargeback right that applicable law gives you.

A payment can remain pending or fail because of a bank, mobile-money, network or gateway issue. Premium stays locked until our server receives and verifies the successful payment record.

Contact Tranquiliva first for a service or access problem. If it remains unresolved, you may contact Paystack or your financial institution using the rights and processes available to you.

Before an upgrade, downgrade or billing-cycle change is confirmed, we will show when it takes effect and any amount due, credit or prorated charge. A downgrade normally begins at the next renewal unless the confirmation screen states otherwise.

A trial, discount, voucher or promotional price may have separate eligibility, duration and renewal conditions. Those conditions will be shown before you accept the offer. Unless the offer states otherwise, it ends when the promotional period expires and the plan renews at the price disclosed during acceptance.

We may maintain, improve or replace Premium features. If a change materially reduces the paid service during your current billing period, we will provide an appropriate remedy where required, which may include continued access, an alternative feature, credit, cancellation or refund.

Temporary maintenance, telecommunications failures, payment-provider outages and events outside reasonable control may affect access. We will take reasonable steps to restore the service.

We process account, plan, receipt, payment-reference, renewal and subscription-status information to provide Premium, reconcile payments, prevent fraud, respond to disputes and meet legal obligations. Paystack processes the sensitive payment credentials entered into its checkout.

We keep billing and audit records for the period needed for payment reconciliation, disputes, tax, fraud prevention and legal compliance. Your private journal content is not required to resolve an ordinary billing question.

Read our Privacy Policy for access, correction, deletion and complaint rights. You may also learn about Ghana’s data-protection regulator through the Data Protection Commission .

We may suspend or terminate Premium access for an unpaid renewal, payment reversal, suspected fraud, unlawful activity, serious misuse or a material breach of these terms. Where practical, we will explain the reason and give you a chance to resolve the issue, unless immediate action is needed for safety, security or legal compliance.

If we end a paid subscription without cause during an active billing period, we will provide a proportionate refund or another remedy required by applicable law. Termination does not remove payment obligations that arose before termination.

Nothing in these terms excludes or limits a right, remedy or liability that applicable law does not allow us to exclude or limit. This includes liability for fraud, wilful misconduct, death or personal injury caused by negligence where such limitation is prohibited.

To the extent permitted by law, Tranquiliva is not liable for indirect, incidental or consequential loss that was not reasonably foreseeable when you subscribed. For claims arising only from the paid subscription, our aggregate liability will not exceed the subscription fees you paid during the 12 months before the event giving rise to the claim, unless applicable law requires a greater remedy.

We may update Premium prices or these Subscription Terms. We will give reasonable advance notice of a material change that affects an existing subscription. A price change will not apply before the renewal identified in the notice.

If you do not agree to a change, cancel before it takes effect. Where law requires fresh consent, we will ask for it before charging under the changed terms.

These Subscription Terms are governed by the laws of Ghana. Before starting formal proceedings, you and Tranquiliva should try to resolve the issue through billing support. This informal step does not stop either party from seeking urgent relief or using a statutory complaint, refund, chargeback or court process.

Subject to any mandatory consumer right to use another forum, the courts of Ghana have jurisdiction over disputes arising from these Subscription Terms.

Use the Tranquiliva contact form for cancellation help, refund requests, billing errors or Premium access problems. Include the email linked to your account and the Paystack transaction reference or receipt number.